General
BaskWeb’s main data
center is equipped with advanced systems
from Cisco to ensure reliability and
security. We make sure the network is
operational 24 hours a day, 7 days a
week, 365 days a year. All our services
come with a 99.9% uptime guarantee.
Network
Our datacenter sits
right on top of several major Internet
backbones. We currently maintain
multiple and redundant direct OC-3
(155Mbit/s) links (scale to OC-48, 2.5 Gbit/s)
to the backbone (up to OC-182) hubs. We
have built in excess capacity so that
even during peak hours or unexpected
spikes in traffic, you can rest assured
that your traffic will not
be affected. We utilize BGP4 (Border
Gateway Protocol) on our Cisco routers.
This ensures the fastest and most
efficient delivery of packets to the
destination, picking the best route
amongst different Internet backbones.
Should any one backbone fail, our system
will redirect the traffic to alternative
routes. BaskWeb’s internal network is
based on 100% switch-based 100Mbit/s
Fast Ethernet using the latest Cisco and
HP gears. We have made sure to avoid any
single point of failure by having hot
swappable backup gears constantly ready.
Datacenter
Set on 3,100 sq ft.
of raised floor, our Class-A data center
has been engineered to avoid any single
point of failure:
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Triple redundant power feeds from
three independent utility
substations |
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Power conditioning through N+1
redundant UPS (Uninterruptible Power
Supply) and power backup |
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N+1 redundant HVAC system using
multiple Liebert units with backup
units standing by |
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Redundant cable routing system |
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Backup network equipments |
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Pre-action fire suppression system
using CO2 gas |
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NOC (Network Operations Center)
staffed with senior system
technicians 24/7/365 |
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Situated in Chicago, IL where there
are low occurrence of natural
disasters such as earthquakes,
hurricanes, tornadoes, etc. |
Physical Security
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Key card access to the datacenter |
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Triple check points |
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No outsider is allowed; Only BaskWeb
systems and network administration
staff have access |
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Electronic logging of entry and exit |
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24x7 security camera surveillance· |
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24x7 security guards |
Network Security
For network
security, we provide firewall, systemwatch,
and constant network
monitoring by an administrator to
prevent any chance of malicious
activity.
Hardware
BaskWeb uses
only brand name, top of the line
components from Cisco and HP. All our
hardware is tested for optimal
performance and each individual server
is stress tested before activation. In
the rare event that a component should
fail, we will immediately replace the
equipment at no charge. Every server is
also equipped with Fast Ethernet (100
Mbps) ports.
Network Operations
Our customer
support has no time limits. Independent
of what time it may be, our system and
network administrators are on hand 24
hours a day, 365 days to anticipate and
counter any problems that may arise. |
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