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Frequently Asked Questions |
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Why should I use BaskWeb?
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Answer:
While basic shopping carts only allow you to
add a buy button to a product list, BaskWeb
provides all of the tools necessary for a professional
online storefront. BaskWeb offers multiple recipients
per order which is CRITICAL to running a gift
related web site. Most shopping carts only allow
for a single billing customer and single shipping
customer per order. Shoppers will refuse to return
to your store without this feature....Large online
retailers offer this feature such Amazon.com, Buy.com
and now you can too! Give your store shoppers the
features they deserve and have been accustomed to using
and they will return for future purchases.
To sell profitably online you need to maintain control
over every aspect of your e-business: invoice management,
customer relations, newsletter management, promotional
management, sales reports and product management.
Click
here for full list of features.
Top
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Do
I need a Merchant Account to use BaskWeb? |
Answer:
Merchant accounts are not required to use the
BaskWeb
E-commerce system since it is fully interfaced with Pay
Pal.
However, if you wish to accept credit cards directly
into your bank you will need a merchant account. It
is a good idea to accept credit cards since 85% of all
online purchases are made with credit cards! BaskWeb is
compatible with all of the major and reputable merchant
account providers. We have partnered with Wells
Fargo Bank and Authorize.net to offer Merchant Accounts.
Checkout our
Merchant Account Application and sign up now.
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Is my site hosted with BaskWeb or do I use my current web hosting company? |
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Answer:
With BaskWeb, your store will be hosted
on one of our dedicated servers.
Click
here to learn about BaskWeb Hosting facilities.
We are faster, cheaper and more reliable than your
current hosting company.
You can also leave your site with your current host and
utilize the BaskWeb API.
View
BaskWeb API details
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How much does BaskWeb cost? |
Answer:
Our pricing plans can be seen at:
BaskWeb
Plans
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How do you handle security?
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Answer:
BaskWeb offers a free SSL (Secure Socket Layer) certificate providing 128-bit
Secure Socket Layer protection!
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| How
long does it take to setup my store? |
Answer: The BaskWeb store is
created and sent to you in just 24 hours! The store arrives fully
functional and all you have to o is add your products.
It will take approximately 30 minutes to add a few products
to the system and to familiarize yourself with the
control panel. General product entry will take approximately
one minute per product.
if you have a large quantity of products, we can upload
your products for you. See Pricing.
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| Will
I need to contact BaskWeb to make changes to my store? |
No.....The
BaskWeb
E-commerce system provides the flexibility to make changes
to every aspect of your store including colors, fonts,
prices, products, categories, shipping methods, logos,
discounts, graphics, payment types, product descriptions
and much, much more.
All
modifications can be made from your administration control panel from any computer
connected to the Internet! Top |
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How will Internet Shoppers find my store?
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Answer:
You must have plans to market your site if you plan on generating online
sales!
Search engine submittal, pay-per-click search engines, newsgroups
and newsletters are all a part of the mix with successful e-business. We
will submit your site to search engines, however other
means of marketing are critical to a successful online
store.
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Can I customize my store? |
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Answer:
Absolutely! In your admin control panel you can modify everything from layout
and
site colors, to fonts, and button sets… BaskWeb enables you to add, edit
and delete products at will.
We also can build a custom home page for you to have a completely unique look!
Click
here to view sites built using BaskWeb.
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Do I need to know HTML to create my Store? |
Answer:
No.....HTML knowledge is not required to
use the BaskWeb system. You do not need to understand HTML or other
programming languages to build or maintain your store.
Using our system is as simple as typing an e-mail!
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How do I setup my BaskWeb Store? |
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Answer:
After signup, you will receive an e-mail detailing
how to begin building your online store. You will also
be provided an BaskWeb Manual
that will explain each feature in detail. The email
also provides our email addresses for tech support.
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What makes BaskWeb different from the hundreds of
other E-commerce software providers? |
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Answer:
The difference between BaskWeb and most
other providers is clear: BaskWeb is an e-commerce company
specializing in e-commerce software development and
reliable
hosting.
Most "shopping cart companies" are hosting companies
that "resell" e-commerce software.
The BaskWeb advantage:
* We offer Multiple Recipients
per order...if your site can't do this consumers will
not shop at your site!
* FREE tech support
services
* Free software upgrades
for as long as you use the store
* Advanced and ever-improving
technology
* FREE SSL security
* Full Featured shopping cart
with Wish Lists, Address Books, E-mail-to-a-Friend and
Cross Selling!
* Real-time shipping from USPS, UPS,
FedEx & DHL
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Why will using BaskWeb get me more sales?
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Answer:
You will make more sales using the BaskWeb
E-commerce System.
The unique BaskWeb navigation layout reduces the number of
clicks required by your customers to reach their desired
product destinations. This is important because studies
have shown if users can't find what they are looking
for (in 12-15 seconds or 3 or less clicks)...they click
to the next site in the search engine.
Also, the BaskWeb E-commerce System comes equipped with a 100% viewable,
"real-time" shopping cart. While most e-commerce
software take customers to a separate page to view
contents added to the cart, the BaskWeb system enables customers
to add, edit and delete products (from the shopping
cart) from every page within the store. and with
the ability to add Multiple Recipients to their orders,
shoppers will return to your site time and time again!
It makes ordering easy!
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Do I need any other software or tools to get started? |
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Answer:
The BaskWeb E-commerce System is self-contained
and is controlled by you from a web-based control panel.
You have the ability to control your e-business from
any computer connected to the Internet. There is nothing
to install on your computer. No plug-ins or downloads
are necessary. Although,
BaskWare integration is provided for a complete
business solution. Visit
BaskWare.com for details. Top |
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Is there a limit to the number of products I can sell with
the BaskWeb System? |
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Answer:
The BaskWeb plan you choose will establish the
product limits. See the
Plan Descriptions for details. Top |
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What are the costs? |
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Answer:
BaskWeb offers several affordable plans to accommodate
any size business. Our basic monthly plan starts at
$19. This plan provides the online store builder, SSL security, reliable hosting,
and all future upgrades to the software.
Click
here for full pricing details. Top |
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May I have my own domain name?
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Answer:
Your store belongs to you and will feature your products exclusively. Your
store will be on your own domain… www.yourdomain.com.
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How am I notified of new orders? |
Answer: For every
order, the BaskWeb system sends a "new order" notification
e-mail. From there, you may log into your site and print
order invoices and fulfill the order. Orders and customer information is data
based in your admin panel so you can search for past orders
by last name, order number, e-mail address, and many other
criteria.
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Does
BaskWeb offer web design services, logo creation or custom programming? |
Answer: Yes, BaskWeb
maintains a professional design staff to fulfill all web
site design and logo creation needs.
BaskWeb also has a custom programming staff will build
custom features unique to your online business.
E-mail
or Call 800.753.4855 to discuss your web design and
programming needs.
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Can customers log into the site to view the status of an
order? |
Answer: BaskWeb has a built
in feature that allows customers to log into your site
to view the status of an order.
Soon customers will be able to
track packages via USPS, UPS, FedEx, and DHL directly
from your site. Your customers may also log into your
site from the order confirmation e-mail sent by the
BaskWeb
system.
This feature significantly reduces call volume and
enhances customer support.
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