How easy is it to upgrade my plan if I need to in the future?
You can upgrade and/or downgrade your plan from the admin account section of your store. Call us if you have questions about your current plan.
Is the BaskWeb e-commerce software easy to use?
Yes! We designed the admin panel of
BaskWeb with ease of use in mind. You will find things are where you would expect them to be, and you do not have to do a lot of clicking around to change things in the store.
Can I use my domain name with BaskWeb?
Yes! If you already have a domain name, or if you need one, either way you can use it with
BaskWeb. All you have to do once you have the domain is point the DNS name servers (or A-Record ip address) we assign to your store.
How long does it take to setup an online store?
Typically, setting up your store does not take long at all. Its mostly a matter of setting up your products, shipping/tax and design. It's possible to launch your store within a few hours, however, most stores we see tend to be ready to go live within just a few weeks.
Can I connect or integrate with Facebook?
Yes, we are fully integrated with Facebook. You can share products inside your Facebook page, allow people to share products with their friends, or even login to their account on your store using their Facebook account.
Besides the monthly fee, are there any other fees?
NO! We don't charge additional fees. The only other fees you would incur would be fees charged by your payment gateway and/or merchant account for using their services.
Can I change or modify the free templates?
Yes, most template settings are configurable in the BaskWeb control panel.
Can I use my existing merchant account?
No you do not have to use our partner merchant account. As long as you are using a payment gateway (i.e. Authorize.net) that we support, that is all that is required.
Do you have a step by step guide for store setup?
Yes! Once you signup, the BaskWeb Admin Panel will take you on a walk through of how to setup the important things in the store, i.e. shipping, payment options, tax, product setup, design choices, etc.
Do you have have any tutorials, videos or training available?
Yes we have many tutorial videos. You can access these videos via your admin help section or at our