A month ago on a lark I download a few ringtones thinking they were just around $2.50 each. When I got my receipt I found I had just purchased a membership to their company for $23.00. Immediately I contacted them and said I had misread their description and I had no intention of spending that much for a ringtone and I wanted my money refunded. They blew me off. In a reluctant effort to be a good sport, I went ahead and ordered a usb cord for my phone. When I got the cord I was told I would also need a driver. I returned that cord and looked for a driver/cord comination. I found one (affordable, not the 32.00 version that kept appearing in my search) and when I got that, no driver was included with it after all. I returned that order too, paying postage in both cases. I looked in a forum to see if they had a suggestion for downloading the driver and that is when I learned that Samsung m510 does not upload mp3 or any extraneous files anyway, even if I did manage to get the right equipment.The link they sent me earlier, a special Sprint uploading program would not help either. I told customer service and they said that as long as I had downloaded those few ringtones to my pc the product was already used. IF I WANTED TO LISTEN TO MOONLIGHT SONATA IN MY PC I WOULD HAVE DOWNLOADED THE FULL FRIGGING PIECE FROM SOMEWHERE. Do they think I will play a half minute snatch of it over and over ad infinitum? These people who are gloating over the money they took from me must be clueless how much $23.00 is to a person trying to survive on $1, 000 a month. Most businesses care about customer satisfaction. maybe they think I am going to make a profit from those four dribbles of music I will never be able to use and no longer even have on my hard drive. Most businesses care about customer satisfaction. These people don’t.
This review (Funtonia Complaint) was originally published at Skeptic Files.
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